Warranty Policy

Last Updated: July 31, 2026

At CellPhoniBD.com, we want our customers to enjoy a reliable and worry-free shopping experience. Our warranty policy is designed to provide support for eligible products and ensure proper assistance in case of manufacturing defects or technical issues.

Warranty coverage depends on the product category, brand, and manufacturer warranty terms.

Warranty Coverage

Products sold by CellPhoniBD may include different types of warranty coverage depending on the product.

Warranty may include:

  • Replacement warranty for manufacturing defects
  • Service warranty for technical issues
  • Brand warranty through authorized service centers

Warranty details are mentioned on the product page or provided with the product invoice.

Replacement Warranty

If a product has a manufacturing defect within the applicable replacement period, customers may request a replacement.

To qualify for replacement:

  • The product must be returned with the original box and included accessories.
  • The product must not have physical damage.
  • The issue must be verified by our technical team.
  • Proof of purchase must be provided.

Replacement approval depends on product inspection and availability.

Product Checking & Unboxing Requirements

Customers are requested to check their products carefully after receiving delivery.

For courier or home delivery orders, an unboxing video is highly recommended and may be required for warranty claims related to:

  • Missing items
  • Delivery damage
  • Wrong products
  • Visible defects

The video should clearly show the package opening and the product condition.

Warranty Does Not Cover

Warranty services do not apply to issues caused by:

  • Physical damage
  • Scratches, cracks, dents, or broken parts
  • Water or liquid damage
  • Fire or overheating damage caused by misuse
  • Unauthorized repairs or modifications
  • Software changes or unofficial installations
  • Damage caused by incorrect usage
  • Lost accessories, boxes, or purchase documents

Mobile Accessories Warranty

For accessories such as:

  • Chargers
  • Type-C cables
  • Mobile stands
  • Phone coolers
  • Other gadgets

Warranty support depends on the product brand and warranty terms.

Customers must provide:

  • Original invoice
  • Product box (if applicable)
  • Complete accessories

Products showing signs of misuse or physical damage will not be covered.

Brand Warranty

Some products come with official manufacturer warranty support.

For these products, customers may receive warranty service according to the brand’s official warranty policy.

CellPhoniBD may assist customers with warranty guidance, but final warranty approval depends on the manufacturer or authorized service center.

Warranty Claim Process

To request warranty service, please contact our customer support team with:

  • Order number
  • Customer name
  • Product details
  • Description of the issue
  • Photos or videos showing the problem

After reviewing the issue, our team will provide further instructions.

Warranty Service Time

Warranty processing time depends on:

  • Product type
  • Availability of replacement units
  • Technical inspection requirements
  • Manufacturer service process

Customers will be informed about the expected timeline after warranty submission.

Important Notes

  • Warranty is valid only with a purchase invoice from CellPhoniBD.
  • Warranty coverage cannot be transferred to another person.
  • Warranty terms may vary depending on brands and products.
  • CellPhoniBD reserves the right to update warranty policies when necessary.