Refund & Return Policy

Last Updated: July 31, 2026

At CellPhoniBD.com, we want every customer to have a smooth and reliable shopping experience. This Refund & Return Policy explains the conditions, process, and requirements for returning products, requesting exchanges, and receiving refunds.

Please review this policy carefully before placing an order.

Return Eligibility

Customers may request a return or exchange if the product meets the following conditions:

• The return request is submitted within the applicable return period.
• The product is unused and in its original condition.
• The product includes original packaging, accessories, manuals, and included items.
• The product has not been damaged, modified, or misused.

All returned products will be inspected before approval.

Return Period

Customers should contact CellPhoniBD as soon as possible after receiving their order if they experience any issue.

Return and replacement eligibility may vary depending on the product category and condition. Please contact our support team before sending any product back.

Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery.

To help us verify the issue, customers may need to provide:

• Order number
• Product details
• Clear images or videos of the issue
• Unboxing video (if available)

After inspection and verification, we will provide a suitable solution, including replacement, exchange, or refund where applicable.

Unboxing Video Requirement

For delivery-related issues, customers are strongly recommended to record an unboxing video when opening their package.

An unboxing video helps verify:

• Missing products
• Wrong items
• Visible damage
• Packaging issues

Claims without proper proof may require additional verification.

Products Not Eligible for Return

The following situations may not qualify for return or refund:

• Products damaged due to customer misuse
• Products with scratches, cracks, or physical damage
• Products damaged by water or liquid
• Products without original packaging or accessories
• Products that show signs of use beyond testing
• Items damaged after delivery due to improper handling

Exchange Policy

Eligible products may be exchanged if:

• The product has a manufacturing defect.
• The wrong product was delivered.
• The product received does not match the order details.

Exchange requests are subject to product availability and inspection approval.

Refund Process

Once a returned product is received and inspected, we will notify you about the approval status.

If the refund is approved:

• Refunds will be processed through the available payment method.
• Processing time may vary depending on the payment provider.
• Any applicable delivery or service charges may be deducted where applicable.

Return Shipping Charges

Return shipping responsibility depends on the reason for the return.

CellPhoniBD may cover return shipping costs when:

• The wrong product was delivered.
• The product arrived damaged.
• The issue occurred due to our mistake.

Customers may be responsible for return shipping in other cases.

Order Cancellation

Customers may request order cancellation before the product has been shipped.

Once an order has been dispatched, cancellation may not be possible, and the regular return process will apply.

Warranty Related Issues

Products with warranty coverage will be handled according to our Warranty Policy and applicable manufacturer terms.

Warranty claims may require product inspection and proof of purchase.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact our support team with:

• Customer name
• Order number
• Product name
• Reason for request
• Supporting images or videos (if required)

Our team will review your request and guide you through the next steps.